Frequently Asked Questions | Narosa Sweet Party

Frequently Asked Questions – Narosa Sweet Party

At Narosa Sweet Party, we work to ensure your experience is simple, clear, and well-cared for from the very beginning. Here you'll find answers to the most frequently asked questions about our products, services, and processes.

If after reading this section you need personalized help, you can contact us and we will be happy to help you.

Shipping

Where do you ship to?

We ship to the Peninsula, Balearic Islands and Canary Islands for products without helium , via Correos España (up to 5 kg).

Products containing helium are delivered exclusively via private transport in Barcelona and surrounding areas , to ensure they arrive in perfect condition.

What are the shipping options and delivery times?

For products without helium, we offer the following options:

Premium Shipping (1–2 business days)

  • Peninsula: €10.90
  • Balearic and Canary Islands: €14.90

Standard Shipping (3–4 business days)

  • Peninsula: €8.90
  • Balearic and Canary Islands: €10.90

The time limits begin to count once the order has been prepared and handed over to the carrier.

Is there a minimum purchase or free shipping?

  • The minimum purchase for shipping is €10 .
  • For orders over €50 , shipping is free, except for products containing helium .

Do you deliver orders on Sundays or public holidays?

We do not deliver on Sundays or public holidays , nor is it possible to guarantee a specific delivery time.

It is the customer's responsibility to take into account public holidays in both the place of origin and the destination when placing the order.

What happens if there is no one to receive the order?

If delivery is not possible, the order may be held for collection or for a new delivery arrangement, which could involve an additional cost.

In-store pickup

Can I pick up my order in store?

Yes, you can select the In-store pickup option during the checkout process.

Pick-up time:

  • Monday to Friday: 10:00 to 13:30 and 17:00 to 20:00
  • Saturdays: 10:00 to 14:00
  • Sundays: Closed

Can someone else pick up the order?

Yes. You just need to tell us the person's name beforehand and make sure they have the order number.

Balloon bouquets and helium products

What is a balloon bouquet?

A balloon bouquet is a decorative arrangement that can include helium balloons, latex balloons, foil balloons, numbers, and personalized elements, designed to be given as a gift or to decorate special moments.

Can I send helium balloons outside of Barcelona?

No. Helium balloons are not sent via standard courier service , as they are delicate products with a limited lifespan.

We currently offer private delivery in Barcelona and surrounding areas , with a fee of €25 .

If, due to distance or volume, the order exceeds our usual capacity, we will contact you to assess the available options.

Balloon personalization

Can I personalize balloons or bouquets?

Yes. We offer balloon customization with:

  • Names
  • Dates
  • Messages
  • Numbers
  • Color combinations

You can indicate this during the purchase process or contact us if you need prior advice.

Are personalized products returnable?

No. Personalized products are prepared exclusively upon request and, according to current regulations, are non-refundable .

Balloon decorating service

Do you offer decoration services for events?

Yes. We do balloon decorations for:

  • Birthday
  • Family events
  • Corporate events
  • Special celebrations

Each decoration is custom-designed according to the space, theme, and budget.

How far in advance should I book a decoration?

We recommend:

  • Bouquets and inflated products: at least 1 day in advance
  • Large decorations or events: 1-2 weeks in advance

Balloon care and lifespan

How long do balloons last?

The duration depends on the type of balloon and the environment:

Latex balloons

  • With helium: between 24 and 48 hours indoors (they can last longer if they are large or treated)
  • Without helium: between 4 and 6 days indoors

Foil balloons

  • With helium: between 4 and 7 days, and can last longer under good conditions
  • Without helium: more than a week, with progressive loss of volume

Exposure to sun, heat, humidity or wind can reduce its duration.

Images and visual references

Will the decorations be exactly the same as in the photos?

Not necessarily. Images on the web and social media are visual references . Some correspond to actual projects, others to suppliers, or are conceptual images.

Each decoration is tailored to the space, theme, and budget of the client.

Changes, cancellations and refunds

Do you accept returns?

No returns are accepted for personalized, inflated, or delivered products in optimal condition.

If your order arrives damaged or incorrect, you must contact us within the first 24 hours of receipt.

Can I cancel my order?

You can only cancel your order if it has not yet started being prepared .
Once inflated or customized, it will not be possible to cancel it.

Payments

What payment methods do you accept?

We accept the payment methods available on the website, including:

  • Credit or debit card
  • Paypal
  • Other methods enabled at checkout

After placing your order

What happens after completing the purchase?

  • You will receive a confirmation email.
  • We reviewed the order details.
  • If important information is missing, we will contact you to coordinate it.

Can I send an order as a gift?

Yes. You can specify the recipient's name and add a dedication during the checkout process.

Opinions and community

How can I leave a review?

After your purchase, we'll send you a link so you can share your experience on Google. Your feedback helps us continue to improve.

Where can I see your work?

You can follow our work and news on Instagram: @narosasweetparty

Contact

If you have any further questions, you can write to us:

We would be delighted to help you prepare a thoughtful and special celebration.