Right of Withdrawal

In accordance with European Union regulations, you have the right to cancel your order quickly and easily within 14 calendar days of receipt, provided that the products are not customized.

For these purposes, customized products include balloon decorations, helium-filled balloons, or balloons personalized with specific names or messages, which are legally exempt from the right of return as they are perishable items or made on demand.

If you wish to manage the return of a standard (non-customized) item, please complete the following form. For more information on exceptions, deadlines, and conditions, please review our refund policy